24/7 IT Help Desk

Essential PC Care

1 Machine License Included
- Hardware & Software Audits
- Performance & Preventive Maintenance Reports
- LogMeIn Pro License - Remote Control
- Webroot Antivirus License
- Malwarebytes Anti-Malware Pro License
- Windows Update Patch Whitelisting Service
- Antivirus Scans & Removal
- Malware Scans & Removal
- Automatic Windows Updates
- Automatic Adobe Updates
- Automatic Java Updates
- Desktop Performance Monitoring
- Administrative Scripting

Essential PC Care + 24/7/365 Help Desk

1 Machine License Included
- Hardware & Software Audits
- Performance & Preventive Maintenance Reports
- LogMeIn Pro License - Remote Control
- Webroot Antivirus License
- Malwarebytes Anti-Malware Pro License
- Windows Update Patch Whitelisting Service
- Antivirus Scans & Removal
- Malware Scans & Removal
- Automatic Windows Updates
- Automatic Adobe Updates
- Automatic Java Updates
- Desktop Performance Monitoring
- Administrative Scripting
- North American Based End-Client Phone Support
- Windows, Mac, Linux & Mobile Support
- Administrative Tasks
- Virus & Malware Removal
- Software Installations

Essential PC Care + After Hours / Holidays Help Desk (5pm-9am)

1 Machine License Included
- Hardware & Software Audits
- Performance & Preventive Maintenance Reports
- LogMeIn Pro License - Remote Control
- Webroot Antivirus License
- Malwarebytes Anti-Malware Pro License
- Windows Update Patch Whitelisting Service
- Antivirus Scans & Removal
- Malware Scans & Removal
- Automatic Windows Updates
- Automatic Adobe Updates
- Automatic Java Updates
- Desktop Performance Monitoring
- Administrative Scripting
- North American Based End-Client Phone Support
- Windows, Mac, Linux & Mobile Support
- Administrative Tasks
- Virus & Malware Removal
- Software Installations

Essential PC Care + Business Hours Help Desk (8am-6pm)

1 Machine License Included
- Hardware & Software Audits
- Performance & Preventive Maintenance Reports
- LogMeIn Pro License - Remote Control
- Webroot Antivirus License
- Malwarebytes Anti-Malware Pro License
- Windows Update Patch Whitelisting Service
- Antivirus Scans & Removal
- Malware Scans & Removal
- Automatic Windows Updates
- Automatic Adobe Updates
- Automatic Java Updates
- Desktop Performance Monitoring
- Administrative Scripting
- North American Based End-Client Phone Support
- Windows, Mac, Linux & Mobile Support
- Administrative Tasks
- Virus & Malware Removal
- Software Installations

SERVER - Essential Care

1 Server License Included
- NO CONTRACTS (Month to month service - cancel anytime without penalty)
- No data centre telephone support - phone support provided by MYDWARE office on first come first serve basis
- Automatic Windows Updates
- Webroot Antivirus License
- LogMeIn Pro License - Remote Control
- Windows Update Patch Whitelisting Service
- Hardware & Software Audits
- Ticket-based work-flow
- Ticket escalation with steps to resolution
- Remote restart of services by MYDWARE Data Centre
- Data Centre does not work on issues on your behalf, instead alerts and tickets are created and sent to you
- Priority escalation for on-site service (on-site service billed at standard hourly rate)

SERVER - Preferred Care

1 Server License Included
- NO CONTRACTS (Month to month service - cancel anytime without penalty)
- Patch Deployment by MYDWARE Data Centre
- MYDWARE Data Centre will troubleshoot patch failures
- MYDWARE Data Centre will work on issues alerted by agent installed on server
- Full remote problem resolution by MYDWARE Data Centre
- Discounted Project Services
- Priority escalation for on-site service (on-site service billed at standard hourly rate)

  • - All benefits of Essential Server Care - plus
SERVER - Elite Care (24/7/365 Phone Support)

1 Server License Included
- NO CONTRACTS (Month to month service - cancel anytime without penalty)
- 24/7/365 - telephone support from the MYDWARE data centre
- Proactive or on-demand server restart
- Global policy troubleshooting
- System performance analysis & troubleshooting
- MS Exchange health check & defragmentation
- MS Service Pack Installation
- Discounted Project Services
- Priority escalation for on-site service (on-site service billed at standard hourly rate)

  • - All benefits of Essential Server Care AND Prefered Server Care - plus
SERVER - VMWARE Elite Care

1 VMWARE Server License Included